Membership Policy

Last Updated: October 2023

1. Membership Tiers

Supporter Tier (Free):

• Account creation benefits

• Order history tracking

• Wish list functionality

VIP Member (Points-Based):

• Earn 1 point per $1 spent

• 100 points = $5 reward certificate

• Birthday bonus (500 points)

Elite Club (Subscription - $29/year):

• Free express shipping on all orders

• 15% off all purchases

• 48-hour early access to new collections

• Exclusive limited edition releases

• Priority customer support

2. Points & Rewards System

• Points post 48 hours after delivery

• No expiration for active accounts

• Referral program: 500 points per friend who makes purchase

• Points non-transferable, no cash value

3. Subscription Management

• Annual Elite Club subscription auto-renews

• Cancel anytime via account dashboard

• No prorated refunds for early cancellation

• Continued access through paid period

4. Communications Preferences

• Choose email frequency in account settings

• Transactional emails cannot be unsubscribed

• Marketing emails opt-in/out anytime

• SMS notifications available (opt-in)

5. Account Termination

We may suspend accounts for:

• Violation of Terms of Service

• Fraudulent activity

• Abuse of return policy

• Multiple chargebacks

6. Data Management

• Update personal information anytime

• Request account deletion (GDPR/CCPA)

• Download purchase history

• Manage payment methods securely

7. Program Changes

• Will provide 30-day notice of material changes

• Protected benefits for existing members

• Point values and tiers subject to adjustment