Shipping policy

Last Updated: October 2023

1. Processing Time

• Orders processed within 1-3 business days

• No processing on weekends/holidays

• Customized items require +2-3 business days

2. Shipping Destinations

We ship to 50+ countries including:

• United States (all states)

• European Union member countries

• United Kingdom

• Canada, Australia, Singapore, Argentina

3. Shipping Methods & Timeframes

4. Shipping Costs

• Free standard shipping on orders over $29

• Calculated at checkout based on weight/destination

• Express shipping available at additional cost

5. Smart Fulfillment System

• AI-powered routing to nearest warehouse:

  • US orders: US warehouses

  • EU orders: UK/France/Spain warehouses

  • APAC orders: Singapore warehouse

• Reduces transit time and carbon footprint

6. Customs & Import Duties

• Prices include all taxes for most destinations

• Additional duties rarely apply but are customer's responsibility

• Commercial invoices provided for customs

• EU: IOSS registered for seamless import

7. Order Tracking

• Tracking number emailed upon shipment

• Real-time updates via carrier websites

• Customs clearance status included

8. Shipping Restrictions

• P.O. boxes accepted (some limitations)

• Signature required for high-value orders

• Address corrections may incur fees/delays

9. Lost/Damaged Packages

• Investigation initiated after 15 business days with no tracking updates

• Insurance included on all orders

• Replacement or refund provided